Michael Jones came to our sales team with many years of experience with refractory sales, refractory construction and connections in the industry. His knowledge of techniques and product range and capabilities has helped our sales team better address the needs of our customers. Michael grew up in the refractory industry and his hands on experience has contributed to his knowledge of all types of projects. His experience brings value to sales because he can recognize the needs of a project and suggest the best solution for the customer. Michael travels to customer sites, takes measurements, photos and looks at the entire project to see how Upstate Refractory Services can best help and is present on job sites for guidance and supervision. Michael is a great resource for our customers and an asset to our team!